Shipping policy
Delivery Timelines and Coverage
Next-Day Delivery: Available within major areas like Cairo and Giza when orders are processed early.
Standard Shipping: Typically takes 1 to 4 working days for other governorates and cities across Egypt.
Delivery Attempts and Policies
Multiple Attempts: Couriers make up to 3 delivery attempts if the recipient is initially unreachable.
Returned Shipments: If delivery fails after maximum attempts due to wrong addresses or unresponsive contacts, the parcel is sent back to the merchant.
Package Inspection: Allows customers to inspect or open packages on the spot depending on the merchant's specific delivery terms.
Financials and Cash on Delivery (COD)
Cash Collection: COD amounts are collected and transferred back to business wallets within 24 hours of successful delivery.
Payouts: Merchants can cash out through bank transfers or local payment channels like Fawry.
